2 months ago
(Translated by Google) Highly recommend MUM KiTCH
What impresses me about MUM KiTCH is not only their knowledge of products and service attitude,
What's more important is their excellent after-sales service.
Unlike many merchants on the market,
MUM KiTCH not only performs well before sales, but also has impeccable after-sales service.
The following is my personal experience:
After the homeowner had used the range hood for many years, it became so greasy that he was afraid to use it.
The first step when buying a new range hood is to look for one with an automatic cleaning function.
Finally I chose the Vatti brand.
However, the decorator installed it incorrectly (the size of the cabinets was wrong), resulting in the automatic cleaning function being unusable.
I contacted the decorator to solve the problem, but it took a long time to get results.
Other masters were unwilling to take over because it was a small project, and the problem dragged on for a whole year.
Later, the person in charge of MUM KiTCH took the initiative to contact me for after-sales follow-up.
I told her the problem I was having.
To my surprise, she was very proactive and patient in helping me solve the problem,
Finally, the person in charge of Vatti was contacted to come to understand the situation.
The person in charge of Vatti found a solution after one visit.
Arrange for a master to deal with the cabinets and reinstall the range hood.
During the process, they taught me professionally and patiently how to use the Vatti range hood correctly.
The problem that originally cost several thousand dollars to solve was solved by the person in charge of Vatti in half a day.
To be honest, the responsibility for this installation error does not lie with him at all. Even if they did not provide any help, they were not at fault.
If they were like many merchants, perfect before buying, see you after,
Then the automatic cleaning function of my range hood cannot be used yet.
I am really grateful to Vatti and MUM KiTCH for their help.
This experience not only demonstrates the professionalism and responsibility of MUM KiTCH and Vatti, but also highlights how important it is to choose a merchant that focuses on after-sales service.
(Original)
强力推荐MUM KiTCH
我对MUM KiTCH印象深刻的不仅是他们对产品的了解和服务态度,
更重要的是他们优秀的售后服务。
与市场上许多商家不同的是,
MUM KiTCH不仅在销售前表现出色,售后服务更是无可挑剔。
以下是我的亲身经历:
经历了屋主油烟机用了很多年,整架油油腻腻看了都不敢用的时期,
买新油烟机第一步就是寻找有自动清洗功能的。
最终选择了Vatti品牌。
然而,装修师傅安装错误(橱柜的size不对),导致自动清洗功能无法使用。
联系装修师傅解决,拖了很久也没有结果。
而其他师傅又因为这是小项目不愿意接手,问题拖了一整年。
后来,MUM KiTCH的负责人主动联系我进行售后跟进,
我将遇到的问题告诉了她。
让我惊讶的是,她非常积极和耐心帮我解决问题,
最后还联系了Vatti的负责人上门了解情况。
Vatti的负责人上门一次,就找到了解决办法,
安排师傅处理橱柜并重新安装油烟机。
在此过程中,他们专业且耐心地教我如何正确使用Vatti油烟机。
原本需要花几千块才能解决的问题,Vatti的负责人用了半天时间就解决了。
老实说,这次的安装失误责任完全不在于他,就算他们没有给予任何帮忙,他们也没有错。
如果他们跟许多商家一样买前完美,买后再见,
那我的油烟机自动清洗功能至今无法使用,
真的很感激Vatti跟MUM KiTCH的帮忙。
这段经历不仅展示了MUM KiTCH和Vatti的专业和负责,更突显了选择一家注重售后服务的商家是多么重要。